For clients: Account, bookings, payments, and cancellations
Learn about booking sessions, fees, cancellation terms, free initial consultations
By Emily and 2 others3 authors20 articles
Why do you charge me for a session I could not attend?
Why do I need to enter my card details for free initial consultation?
What is your refund policy?
How can I cancel my session?
How do I book a session?
How do I know if my payment was successful?
Is your payment system secure?
How do I pay for my session?
Do you offer special rates for low-income clients or families?
I've just booked a session. Can I change it?
Why do you take payment in advance for my session?
I just paid for the session but now need to cancel – will I get a refund?
Why I need to add my preferences?
Client: How to add my profile picture?
How to add/edit my debit or credit card details?
How can I deactivate or permanently delete my Mindsum account?
How much does your session cost?
How to send a message to a therapist I want to book?
What are the Mindsum Platform fees?
How referral discount code works?