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I've just booked a session. Can I change it?
Mindsum Team avatar
Written by Mindsum Team
Updated over a week ago

To change your appointment time, you must first log in to your account and cancel the old appointment. Then choose a new time that works better for you and book it again. If you find another therapist who offers a better time, you can choose them instead.

Remember, you can only change your appointment if it's more than 24 hours before your scheduled time to get a full refund. You can always cancel anytime, but if it's within 24 hours of scheduled time, you will be charged full session fee.

Please avoid cancelling a session without any reason. In the event when you cancel three sessions in a row, our software will detect these cancellations and may deactivate your account.

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