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What is the cancellation policy for clients?
What is the cancellation policy for clients?
Mindsum Team avatar
Written by Mindsum Team
Updated over a week ago

If a client wants to cancel a session, they must do so at least 24 hours before the scheduled session. If the cancellation is made within the 24-hour period, the client will be expected to pay for the session. This includes if the practitioner has agreed to carry out an in-person session but the client cancels and the session is then carried out via phone or online. This is because the practitioner will have to spend time preparing for and carrying out the session in a different format, which still requires their time and expertise.

It is important to note that this policy is in place to protect the practitioner's time and schedule. When a client schedules a session, the platform blocks out that time and practitioner may not be able to fill that time slot with another client and may suffer financial loss as a result.

Overall, the policy is intended to create a fair and respectful relationship between clients and practitioners, while also ensuring that practitioners are fairly compensated for their time and expertise.

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